Privacy Policy

Privacy Policy

Introduction

Welcome to https://buy-bird-seed-mix-online.feedersandmore.co.uk (hereafter referred to as “our website” or “we”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains our practices regarding the collection, handling, and protection of information from our users worldwide. By using our website and services, you agree to the terms outlined in this policy.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our primary website at https://buy-bird-seed-mix-online.feedersandmore.co.uk.
  2. All associated mobile applications and services offered by us.
  3. Any third-party tools or platforms integrated into our services, but please note that this policy does not extend to the privacy practices of these external entities, which are governed by their own privacy policies.

Processing Activities

This Privacy Policy is designed to cover interactions where:

  1. You use any of our applications or services as a registered user.
  2. You visit and engage with our website, including browsing and making purchases.
  3. You receive communication from us, such as newsletters, promotional emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various types of personal information to enhance your experience and provide improved services. The data collected includes:

  1. Account Information: Your user name, registration details, and password hash.
  2. Payment Information: Credit card numbers, billing addresses, and payment history are securely stored for transactions.
  3. Financial Information: We may collect banking details for direct debits or other financial services.
  4. Purchase Information: Details of your orders, including products purchased, quantities, and order dates.
  5. Mobile Device Identifiers: Unique device IDs, IP addresses, and mobile network information to enhance user experience.
  6. Location Data: With your consent, we may access your location data to provide personalized recommendations or services.
  7. Feedback and Reviews: Any comments, suggestions, or reviews you choose to share with us.
  8. Social Media Information: If you log in through social media platforms, we may collect data from those accounts (with your permission).
  9. Product Information: Details of products you’ve viewed, searched for, or added to your cart on our website.

We obtain this information through direct user input, server logs, browser cookies, and third-party service providers.

Cookies

We use cookies to improve your experience on our website and gather analytics:

  1. Strictly Necessary Cookies: These ensure basic functions like login and navigation work correctly.
  2. Preference Cookies: They remember settings you’ve chosen for a personalized experience.
  3. Analytics Cookies: Used to collect anonymous data about visitors, helping us understand how users interact with our site.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control non-essential tracking.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including:

  1. Completing transactions and providing post-purchase support.
  2. Honoring your account preferences and maintaining your user profile.
  3. Complying with legal requirements and tax regulations.

Once the purpose is fulfilled or upon request, we securely delete or anonymize the data to protect your privacy.

Security Measures

We have implemented robust security measures to safeguard your personal data:

  1. Encryption of data during transmission and at rest.
  2. Secure third-party processing partners who adhere to strict data protection standards.
  3. Regular security audits and updates to our systems.

Children’s Privacy

Our services are not intended for children under 18 years old, and we do not knowingly collect or store personal data from minors.

Your Rights

Depending on your location, you may have specific rights regarding your personal data:

  1. Access: Request access to the personal data we hold about you.
  2. Rectification: Ask for corrections if your data is inaccurate or incomplete.
  3. Erasure: Demand the deletion of your data in certain circumstances.
  4. Restriction: Limit our processing of your data under specific conditions.
  5. Portability: Receive your data in a structured, commonly used format.
  6. Objection: Object to the processing of your data for direct marketing or similar purposes.
  7. Non-Discrimination: Assert that we do not discriminate against individuals who exercise their rights.

To exercise these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within the legally required time frame.

Changes to Policy

We may update this Privacy Policy from time to time. Any significant changes will be notified via our website or by directly reaching out to users. We encourage you to review this policy periodically for any updates.

Contact Information

For any questions, concerns, or requests regarding data protection and privacy:

  • Email: [email protected]
  • Mail: Privacy Team, Feeders & More, 123 Bird Street, London, UK, W1A 2BH